Security matters Security matters

  1. While receiving the envelope containing your Bank card password, please pay attention to intactness and no-worn-out of the envelope.
  2. Immediately you receive the card password, refer to the ATM (AUTOMATED TELLER MACHINE) of the corresponding branch and change the password.
  3. Immediately you receive the card, write down the corresponding 16-digit card number. You should bear in mind that for blocking your account in case of theft or loss of your card, you need the said number.
  4. The four-digit number used as password should not be easily guessed by others. For example, do not use your birth year, marriage year or phone number.
  5. For transfer of sum of money, you do not need use the English menu. The English menu has been devised for foreign travellers.
  6. Only fraudulent offenders pretend that you should use your foreign currency card for transfer of money, encouraging you to use the English menu.
  7.  At time of money transfer operation, recipient should give his 16-digit card number. It is not necessary to provide other information of card or to refer to ATM.
  8. Please bear your password in mind. Avoid writing down the password on the card or putting the password sheet in card bag.
  9. When you enter the password into the ATM, you should stand in front of the ATM in such a manner that nobody is able to see the keyboard and password.
  10. Change your password every three to four months.
  11. At stores and at time of purchase from sales terminals, enter the password by yourself and avoid giving the said password to the seller.
  12. In case you have to give the password to the seller at stores, change the said password as soon as possible.
  13. Avoid giving your card to others. As the case may require, change the password immediately.
  14. Do not leave the receipt of ATM and POS at the corresponding location.
  15. In case of probable problem with bank operation, avoid relying on strangers in this respect.
  16. Use the sales terminals for purchase, balance receipt and payment of bills.
  17. For money transfer from ATMs and terminals of branches, you should use the SATNA and PAYA (AUTOMATED CLEARING HOUSE) services provided inside the branch.
  18. For money transfer to your other accounts or that of others, do not use sales terminals.
  19. Maximum amount of transfer by ATM s given as up to IRR 30,000,000.00 every day.
  20. Referring to branches and using terminals of branches, you may promptly transfer up to IRR 150,000,000.00 to your other cards or that of others.
  21. Referring to branches and using the PAYA System, you may transfer money up to IRR 150,000,000.00 every day to any other account at any other bank.
  22. Referring to the branches and using the system, you may transfer money for unlimited amount every day to any account at any bank.
  23. For money transfer operation through PAYA or SATNA (Real time Gross Settlement System), it is necessary to know the IBAN (International Bank Account Number) of the account of destination.
  24. One of the ways to be informed about IBAN is to refer to the branch or internet site of the opening bank of the account.
  25. You should not refer to the bank B for obtaining the IBAN of the bank A.
  26. No responsibility is assumed by the bank to compensate for the damages incurred by the customers who have registered the IBAN by mistake. 
  27. You are able to pay the utility bills through bank card without referring to the branches of banks.
  28. Referral to ATM of any of banks is an easy and quick way to pay your bills.
  29. Referral to sales terminal installed at the store where you live is an easy and quick way to pay your bills.
  30. Referral to terminal of branch of any of banks is an easy and quick way to pay your bills.
  31. Referral to site of any of banks is an easy and quick way to pay your bills.
  32. It is necessary to provide the internet password for internet purchases.
  33. To obtain the internet password, you should refer to the ATM of the bank.
  34. Password and internet password of your card are confidential. You should avoid providing the confidential information for others.
  35. CVV2 of your card is confidential. Avoid providing confidential information of your card for others.
  36. Immediately upon loss of your card, you should act upon blocking the said card.
  37. Immediately upon theft of your card, you should act upon blocking the said card.
  38. One of the ways to block the bank card is to refer to the bank branch issuing the said card.
  39. One of the ways to block the bank card is to refer to internet site of the bank issuing the said card.
  40. One of the ways to block the bank card is to contact to relief desk of the bank issuing the card.
  41. In order to block the bank card, you should have the internet password.
  42. Do not use the sales terminal to fill your current account.
  43. Transfer of money through internet bank is possibly by providing the bank internet password.
  44. For SHETAB  fund transfer operations, do no use mobile bank service.
  45. In case of failure to pay any of installments of credit cards, your credit card will be blocked for six months.
  46. For effective operation of electronic banking services and being secure against probable risks, at time of opening the account and requesting for bank card, you should carefully study the corresponding brochures.
  47. Sites of banks are useful resource for receiving security points for benefiting from electronic banking services.
  48. Cyber Police Site given as www.cyberpolice.ir is a useful resource for receiving the last information concerning security threats.
  49. Phone number 29911 is an easy way to register your contradictions.
  50. Sales terminals repair officers of your company have the ID card issued by the corresponding company. Do not provide your device for unknown persons.
  51. Receipt of unsuccessful transactions should be kept until you become sure that no amount has been deducted from your account.
  52. Using virtual keyboard of the site is a secure and safe way to enter your password.
  53. At time of purchase or payment of bills at internet, you should use the virtual keyboard to enter your password.
  54. Avoid referring to the ATMs of low use or those located in dark places at nights.
  55. It should be noted that site address of bank internet system or internet payment system in the explorer should start with “https”.
  56. In order to enter the bank internet system or internet payment system, you should not use public places such coffee-nets.
  57. You should be careful in choosing your ID and password so that others are not able to guess the same.
  58. Do not leave the computer without final log out of the internet bank.
  59. Entering electronic mailing address at time of payment of bills or internet purchase, the banks sends the receipt of operation to you which is useful for prompt information and use.
  60. Avoid internet payments through the sites belonging to unknown and unreliable institutes at internet.
  61. No bank needs confidential information of your card such as password, internet password and CVV2 as well as expiration date of your card. Do not answer the emails or SMS requiring such information as bank.
  62. Do not answer to the demands sent through email or Pop-up windows.
  63. Do not use the computer of unknown persons or coffee-nets for banking operation.
  64. There are various methods to block your card such as internet bank, telephone bank, mobile bank, ATM and call centers. Please pay attention to the way of blocking your card at the bank issuing the card during office hours and holidays.
  65. Please immediately after you become aware of loss or theft of your card, block your account.
  66. When you receive your card from the Bank, write down the 16-digit card number and contact number of bank customer services written on reverse side of the card to be used in emergency cases.
  67. In order to obtain your internet password, you should refer to ATM of the bank issuing your card.
  68. Request for SMS in transactions and entrance at online services such as internet bank, telephone bank and ... will aware the customers of probable misuses and prevent more misuses. Immediately you receive such SMS in case you have not concluded any transaction; you should change your password.
Modified Date1398/4/23- 15:52